Warranty Policy

PetsAider offers a comprehensive 12-month warranty for our products, designed to provide a hassle-free experience for our customers.

Third-Party Warranties

Please note that manufacturers, suppliers, or publishers other than PetsAider may offer their own warranties. For details on these warranties, please contact the respective parties. Warranty periods may vary according to local laws and regulations. Certain jurisdictions do not allow limitations on the duration of implied warranties, so some restrictions mentioned below may not apply to you. Additional rights may be available depending on your state, province, or country.

PetsAider Warranty Coverage

All PetsAider products purchased from petsaider.com are covered by a limited warranty as detailed below:

By using PetsAider products, you agree to be bound by the terms of this limited warranty.

Warranty Details

  1. Warranty Period: The warranty is valid for 12 months from the date the original consumer receives the product.
  2. Free Replacement: Products that are damaged within the first year of purchase are eligible for a free replacement.
  3. Post-Warranty Service: If parts need to be replaced after the warranty period, an inspection fee will apply.

Conditions Not Covered by Warranty

The following conditions are not covered under the free warranty service:

  • Proof of Purchase: Failure to provide proof of purchase.
  • Expired Warranty: Claims made after the warranty period has expired.
  • Unauthorized Modifications: Damage resulting from unauthorized disassembly or modification of the product.
  • User Negligence: Damage caused by misuse, negligence, or improper handling.
  • Harsh Storage Conditions: Damage due to long-term storage in harsh environments.
  • Natural Wear and Tear: Stains or marks on the product resulting from regular use.

For any warranty-related inquiries or to initiate a warranty claim, please contact our customer service team at help@petsaider.com.

We are committed to ensuring your satisfaction and will assist you promptly with any warranty concerns.