Shipping Policy
Free Shipping and Expedited Delivery
We are committed to providing a seamless and customer-friendly shipping experience. We offer free shipping to all countries and regions where international postal services are available. For expedited delivery, an additional charge ranging from $20.00 to $80.00 will apply.
Shipping Times
Below are our estimated shipping times for different global regions. These timeframes represent business days and do not include weekends or holidays.
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Major European and American Countries:
- Service: Express shipping
- Estimated Delivery Time: 8-12 business days from shipment
- Note: Actual delivery times may vary based on the destination country and customs clearance.
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Other Countries:
- Service: International post service
- Estimated Delivery Time: 15-20 business days from shipment
- Note: For specific delivery times, please email us at help@petsaider.com.
Additional Information:
- Any additional duty fees charged by the shipping carrier are the customer’s responsibility.
- Estimated shipping times may vary during holidays, adverse weather conditions, strikes, or other unforeseen events.
Tracking Information
Once your order is processed, you will receive an email with your tracking number. You can track your parcels on our website at any time using your order number or tracking number.
Processing Times
- Order Processing: Typically, orders take 2-3 business days to process before shipping.
- Processing Days: Our standard processing and shipping days are Monday through Friday. No orders are processed on Saturdays, Sundays, or major holidays. For urgent orders, please email help@petsaider.com in advance.
Unexpected Delays
In some cases, delivery may take longer than the standard shipping times due to international customs processing, which is beyond our control. If your package is delayed, please contact us, and we will work with you to resolve the issue.
For any questions or concerns about shipping, please contact our customer service team at help@petsaider.com